Privacy Policy

Last Updated: November 07, 2025

At The Fern Hotels ("we," "us," or "our"), we deeply value your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book a stay, or use our services at any of our properties across India, including our flagship location at 25 Marine Drive, Mumbai.

1. Information We Collect

  • Personal Information: Name, email address, phone number, postal address, payment details, government ID (for check-in), and preferences.
  • Booking Data: Check-in/check-out dates, room type, number of guests, special requests.
  • Usage Data: IP address, browser type, pages visited, time spent on site, and referral source.
  • Cookies & Tracking: We use cookies to enhance user experience, analyze traffic, and personalize offers.

2. How We Use Your Information

  • To process and confirm hotel bookings and payments.
  • To communicate offers, confirmations, and service updates via email or SMS.
  • To improve guest experience through personalized recommendations.
  • To comply with legal obligations (e.g., KYC, tax reporting).
  • For internal analytics and sustainable hospitality insights.

3. Data Sharing

We do not sell your personal data. We may share information with:

  • Trusted service providers (payment gateways, CRM systems, cloud hosting).
  • Government authorities when required by law.
  • Affiliated properties within The Fern Hotels network for seamless multi-destination stays.

4. Data Security

We implement industry-standard encryption (SSL), secure payment processing, and regular audits to protect your data. Access is restricted to authorized personnel only.

5. Your Rights

  • Access, correct, or delete your personal data.
  • Opt out of marketing communications at any time.
  • Request data portability or restriction of processing.

Contact us at fernhotels@gmail.com to exercise your rights.

6. Cookies

We use essential, analytical, and marketing cookies. You can manage preferences via your browser settings.

7. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect data from children.

8. Changes to This Policy

We may update this policy periodically. Changes will be posted here with the updated date.

9. Contact Us

The Fern Hotels
25 Marine Drive, Mumbai – 400001
Phone: +91 7982564541
Email: fernhotels@gmail.com